Customer Care Specialist
About The Position
A Customer Service Specialist to provide exceptional support to our retail and wholesale customers. This role involves handling inquiries, processing orders, resolving issues, and ensuring a seamless customer experience across our product lines, including hair accessories, French laundry soap, and body care products. The ideal candidate is detail-oriented, highly organized, and passionate about delivering outstanding customer service. WHO WE ARE: The Finest Accessories, Inc., a house of luxury fashion and lifestyle brands including France Luxe, L. Erickson, Maison France Luxe, and France Luxe Body, designs and creates exceptional accessories for customers around the world. Our brands have been featured in Vogue, WWD, Harper’s Bazaar, Glamour, InStyle, and many other leading publications. As a recognized leader in our industry, we are driven by uncompromising quality, inspired creativity, and a commitment to delivering true customer joy in every detail. At The Finest Accessories, Inc., we cultivate a culture of continuous growth and forward-thinking innovation. We expect every team member to embrace lifelong learning and to remain curious, agile, and open to emerging technologies. Integral to this commitment is the thoughtful and proactive adoption of artificial intelligence (AI) as a modern business tool. AI fluency is part of our professional standard. Employees are expected to develop confidence and capability in using AI to elevate efficiency, deepen insight, expand creativity, and enhance decision-making. We encourage responsible experimentation and practical application of AI tools to strengthen work quality and strategic outcomes—always guided by sound judgment, data security, and unwavering protection of our brand integrity.
Requirements
- Previous experience in customer service, retail, or wholesale (experience in beauty, fashion, or personal care industries preferred).
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Proficiency in order management software and basic computer skills.
- Positive, solution-oriented attitude and a passion for customer satisfaction.
- Ability to collaborate with sales, fulfillment, and marketing teams.
Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing product information and assistance.
- Address and resolve customer concerns, including returns, exchanges, and product-related questions.
- Stay informed about product features, ingredients, and benefits to educate customers and provide recommendations.
- Communicate with warehouse and fulfillment teams to track shipments and resolve order discrepancies.
- Assist with upselling and cross-selling opportunities by suggesting complementary products.
- Foster strong relationships with customers through follow-ups, feedback collection, and personalized service.
Benefits
- Competitive hourly wage between $17.50 and $19.00, depending on skills and experience
- Generous vacation & sick time
- Medical, dental, and vision coverage
- Work with a prestigious, industry-leading brand
- Be part of a collaborative, supportive, and fun work environment
- Grow your career—we invest in our people!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
