Part-Time Customer Care Specialist

Shamrock Roofing•Overland Park, KS

20h•$19 - $22•Remote

About The Position

Shamrock Roofing & Construction is a family-owned roofing and construction company that has been operating since 1977. With recent growth in the Midwest and surrounding markets, they are expanding their team. This part-time Customer Care Specialist position involves making outbound calls to potential and current customers to provide updates and information on behalf of sales specialists. The role requires close collaboration with the sales team to ensure accurate and effective communication.

Requirements

1-3 years as a customer care specialist or representative experience
Knowledge of spreadsheets (Shamrock uses Google Business Suite)
Great written and verbal communication skills
Excellent goal-setting, and motivation
Good problem-solving, critical thinking and decision-making skills
Exceptional organization, time management and multitasking abilities
Good with computers and have a quiet environment to work from
Keen attention to detail

Nice To Haves

Bilingual a plus!

Responsibilities

Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs.
Serve as Shamrock's professional representative when dealing with customer communications: via phone, email, etc.
Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them.
Document each call as per company and departmental policies and procedures.
Follow up with current and/or potential customers in a timely manner.
Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport.
Be patient and understanding in all customer interactions.
Communicate effectively and professionally in all forms of communication with internal and external customers.
All other duties assigned by supervisor