Customer Care Specialist
Inpro•Muskego, WI
•Onsite
About The Position
Join a Milwaukee Journal Sentinel Top Workplace hall of fame company! We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions.
Requirements
- Must be team orientated
- Interact positively and professionally with all internal customers/departments
- Utilize time management skills to maximize timely resolutions to customer issues
- Strong attention to detail
- Dependable
- Clear and effective verbal and written communication skills
- Ability to handle several tasks simultaneously
- Good Judgement
- High school diploma or equivalent
- Self starter who is capable of working both independently and as a team
- Computer knowledge; MS Office, email, fax, CRM, and other company specific software products
Responsibilities
- Taking and initiating all direct customer calls relating to order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
- Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders.
- Entering all quotes and fax/email to customer.
- Generate sample requests for customers, inside and outside reps.
- Creating, submitting and updating job list, contacts and client information.
Benefits
- generous time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
