Bilingual - Avail Customer Care Specialist
About The Position
This role will align with the Avail team, a part of the Realtor.com network. Avail offers a software platform with a complete set of tools, guidance, and best in class educational content providing landlords with everything they need to be confident and professional. The selected candidate must be fluent in English and Spanish. Make a meaningful impact by helping landlords and tenants navigate the rental process with confidence and ease. Grow your career in a fast-paced, innovative tech environment while building expertise in customer care and real estate solutions. Be part of a team that values both customers and people, where your voice, creativity, and ideas are heard and celebrated.
Requirements
- Verbal and written fluency in English and Spanish
- Deep passion and drive to help others and humanize the customer service experience
- At least 1 year of supporting customers by taking high volume inbound calls
- At least 2 years experience in customer-facing roles
- Expert-level written and oral communication
Nice To Haves
- Bachelor's Degree
- Experience working with a fast-growth technology company
- Experience in the following tools: Zendesk and JIRA
Responsibilities
- Develop a deep knowledge of Avail products and services
- Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end
- Help customers troubleshoot issues of low to medium complexity levels
- Answer questions for landlords and tenants about topics, such as but not limited to: How do I list my property? How do I apply? How do I build a residential lease that complies with my state laws? How do ACH payments work?
- Identify the need for and create self-help solutions for customers and internal team members
- Be your authentic self in each and every conversation
Benefits
- Inclusive and competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time Off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
