Customer Care Specialist
About The Position
Join Enable Dental as a Customer Care Specialist and become the friendly voice that welcomes our patients into a seamless and caring dental experience! We’re passionate about bringing quality dental care directly to our patients, and your role is crucial in making every interaction positive and memorable. In this engaging position, you’ll connect with patients, assist them with scheduling appointments, answer questions with clarity and empathy, and collaborate with our team to ensure every detail is handled with care. If you have a heart for helping others and love communicating in a dynamic environment, you’ll thrive here.
Requirements
- A high school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.
- At least 2 years of customer service or call center experience, preferably within healthcare.
- Exceptional communication skills with an empathetic and engaging approach.
- Strong problem-solving abilities and attention to detail.
- Comfortable working with CRM software and office tools.
- Ability to multitask and thrive in a fast-paced, dynamic environment.
- Passion for helping others and delivering excellent patient experiences.
- Bilingual in English and Spanish is highly preferred.
- Availability to work 8am-5pm PST.
Nice To Haves
- Associate’s or Bachelor’s degree
- Bilingual in English and Spanish
Responsibilities
- Be the first point of contact for patients through phone, email, and chat—answering questions and providing guidance with warmth and professionalism.
- Manage scheduling and appointment logistics, making sure our mobile dental teams are efficiently routed and patients feel cared for.
- Handle billing inquiries and assist patients with payment options, making the process simple and stress-free.
- Maintain accurate patient records and communicate seamlessly with clinical and operations teams.
- Help educate patients about the benefits of mobile dental care and inspire confidence in our services.
- Contribute ideas to enhance customer care processes and elevate patient satisfaction.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan (with 3% match)
- Life Insurance
- generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
