Customer Care Specialist (Memphis Animal Shelter)
About The Position
This role provides customer service to all visitors including adopters, owners of animals in our care, volunteers, and donors. The specialist processes adoptions and redemptions using designated shelter software, handles cash and card transactions, and advises customers on services, ordinances, and procedures related to sheltered animals and general animal welfare. This includes responding to inquiries about animal availability, service timelines, and fees via phone, email, and social media. The position involves creating, updating, and maintaining electronic records for customers and animals, assisting owners of lost pets and adopters with successful adoption matching, and occasionally providing safe and humane handling of animals. The specialist must adhere to disease management and safety protocols, contribute to programs supporting the shelter’s live outcome goal, and create/edit various reports. Responsibilities also include maintaining records and files, and proofreading, editing, and preparing written correspondence, presentations, and charts.
Requirements
- High school diploma or GED equivalent
- Two (2) years of clerical experience
- Ability to communicate clearly both verbally and in writing.
- Ability to operate a personal computer and utilize various office software applications.
Nice To Haves
- Working experience in an animal care facility
Responsibilities
- Process adoptions and redemptions with designated shelter software.
- Handle cash and cards for various adoption transactions.
- Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare.
- Create, update, and maintain electronic records associated with customers and animals.
- Assist owners of lost pets and adopters in successful adoption matching using the shelter software system.
- Provide safe and humane handling of animals on occasion when needed.
- Adhere to disease management and safety protocols.
- Contribute to the programs and services that support the shelter’s live outcome goal.
- Create and edit various reports.
- Maintain various records and files.
- Proofread, edit, and/or prepare written correspondence, presentations, charts, etc.
- Perform other functions (essential or otherwise) which may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
