Customer Care Specialist (Full Time)

Girl Scouts of the USA•Cherry Hill, NJ

9d•Onsite

About The Position

The Customer Care Specialist serves as the first point of contact for inquiries via phone, email and web submissions. The role is responsible for providing the highest level of customer service to all members/customers, both external and internal (staff).

Requirements

High School diploma or equivalent experience required.
2+ years of professional experience preferred.
Technical computer skills in Microsoft Office for documents, spreadsheets and presentations, customer relationship management systems, and social networking.
Must be able to learn, understand, and apply new technologies with ability to understand basic data quality principles and practices.

Responsibilities

Supports functions of a multi-channel contact center
Answers incoming calls/requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including, but not limited to email, in-person and phone using the case management solution guidelines of the CRM of record - Salesforce.
Answers inquiries by clarifying desired information, researching, locating and delivering findings.
Maintains contact center database by entering information accurately and quickly.
Enhances organization reputation by providing a positive customer experience for all those contacted, either through email or by phone.
Provides functional support through the use of council CRMs for all departments.
Data entry of back-office registrations and property reservations.
Completes functional tasks within the CRM(s) of record.
Clerical functions, file management of department files and folders, paper handling as required.
Responsible for the maintenance of the database with the fulfillment of QC reports CRM of record.