Customer Care Specialist
Sherman's Inc.•Peoria Heights, IL
•Onsite
About The Position
This role is the first point of contact for customers, assisting them with resolving issues, finding information, and ensuring their homes run smoothly. It involves more than just answering calls; it's about making a real difference in people's lives with every interaction. The company aims to make customer service enjoyable by fostering mutual support, growth, and authenticity.
Requirements
- Not looking for just any customer service, call center job.
- Excited to help people and work alongside genuinely awesome folks every single day.
- Pre-employment background check required.
Nice To Haves
- You want to be part of something real, something positive, where "dreading Monday" isn't in your vocabulary.
Responsibilities
- Deliver Awesome Customer Service: You'll be the friendly voice answering calls, solving problems, and giving customers accurate info about our products and services.
- Be a Problem Solver: Listen carefully to customer concerns, find effective solutions, and make sure repairs go smoothly.
- Team Up for Success: Collaborate with your awesome colleagues to provide top-notch service and build great relationships with our customers.
- Play an important part in keeping our customers’ homes running smoothly.
- Make people’s lives better through great service.
Benefits
- Medical
- Dental
- Vision
- Supplemental Insurance
- Life Insurance
- PTO
- Employee Discount Program
- 401(k) plus matching after 1 year of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
