Customer Care Specialist

Bert Black Service Companies•Pine Bluff, AR

11d•$32,000 - $42,000•Onsite

About The Position

At Bert Black, you’re not just picking up the phone. You’re the first impression, the calming voice, and the solution provider. We’re a powerhouse in heating, cooling, plumbing, and electrical services, and we need a Customer Care Specialist who thrives on helping people and making a real impact. If you're looking to grow with a company that backs your ambition and values your voice, this is your moment. Located in Pine Bluff, Arkansas , this is an on-site position where your voice drives customer experience and satisfaction.

Requirements

High school diploma or GED required
Prior customer service experience is a plus, but not mandatory
Solid communication and active listening skills
Basic computer and typing proficiency
Detail-oriented and well-organized
Positive attitude and a natural team player
Strong problem-solving ability and a calm demeanor under pressure
Comfortable sitting for long periods and working in a call-heavy environment
Willingness to take initiative and support after-hours or weekend needs when required
Local area familiarity or map navigation skills are helpful

Responsibilities

Create lasting impressions with exceptional phone and email interactions
Answer inbound calls and reach out for appointment reminders, promotions, and follow-ups
Communicate clearly with customers, technicians, and coworkers to keep everyone in sync
Keep our customer database up to date with accurate notes and info
Handle conflict with professionalism, speed, and empathy
Collaborate with the team to keep operations running smoothly
Support internal processes with various administrative tasks
Hit key performance benchmarks and maintain high service standards