Customer Care Specialist

Serenity Mental Health Centers • Arlington, TX

9d

About The Position

As a Customer Care Specialist , you’ll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You’ll be a calming, consistent presence throughout their care experience.

Requirements

• 2+ years of full-time professional experience (any industry)
• Clear, professional verbal and written communication skills
• High level of empathy, patience, and emotional resilience
• Punctual, dependable, and open to feedback
• Must be authorized to work in the U.S.
• Background check and drug screening required

Nice To Haves

• Customer service, hospitality, education, retail , or similar people-facing roles
• A passion for supporting others through tough times
• Strong emotional intelligence and a calm, kind demeanor

Responsibilities

• Deliver one-on-one support during patient treatment sessions
• Operate and monitor TMS equipment (training provided)
• Encourage patients using positive tools like journaling, goal-setting, and mindfulness
• Maintain accurate session records and communicate with medical staff
• Create a warm, supportive environment for every patient

Benefits

• 90% employer-paid medical, dental & vision
• 10 PTO days (15 after 1 year) + 10 paid holidays
• 401(k)
• Rapid promotion opportunities as we grow
• Positive, mission-driven culture where your contribution matters

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees