Customer Care Specialist

TEKsystems • Woolwich Township, NJ

9d • $18 - $20 • Hybrid

About The Position

We are seeking a compassionate, patient, and adaptable Customer Service Representative to join our team in Swedesboro, NJ. In this role, you will support pet patients, their owners, and healthcare providers by delivering exceptional service across multiple communication channels. This is a great opportunity for someone who thrives in a fast‑paced, mission‑driven environment and wants to build a long-term career in customer care and pharmacy services.

Requirements

• Patient, empathetic, and customer-obsessed
• Comfortable multitasking across several communication channels
• Able to work independently and collaboratively
• Positive and professional, even in fast-changing situations
• Excited to support both people and pets with care and accuracy

Responsibilities

• Provide customer service with kindness, empathy, patience, and professionalism
• Navigate patient and prescriber profiles across multiple systems with accuracy
• Adapt quickly to varied customer interactions (inbound, outbound, email, SMS, chat, mailed prescriptions)
• Work collaboratively with a cross-functional team—including pharmacy, fulfillment, and operations
• Maintain a positive, solutions-focused mindset while keeping pet patients and customers at the center

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees