Customer Care Specialist

MARSHALLTOWN COMPANY•Marshalltown, IA

6d•Onsite

About The Position

For over 131 years, MARSHALLTOWN has made reliable, industry-leading construction tools and equipment for various industries: masonry, drywall, concrete, asphalt, tile, flooring, painting, archaeology, and more. MARSHALLTOWN aims to constantly innovate the construction tool and equipment industry, looking for new ways to help finish jobs faster, better, and with more ease. Our tools can be found in major hardware retailers in the United States and around the world. Our Customer Success team is looking for a Customer Care Specialist to join the effort in supporting our internationally recognized construction tools and equipment brand. The ideal candidate will have a degree in business management or general business. Prior experience in a customer service role is a plus. This person will be a jack-of-all trades and able to address challenges as they arise. We are looking for a well-rounded candidate who’s willing to learn and help us achieve our world class customer experience goals.

Requirements

A degree in business management or general studies
Experience in windows-based computer environment including Microsoft Outlook, Word, Excel and Power Point
Excellent interpersonal and communication skills effective at all levels
Ability to organize and manage multiple priorities with high levels of accuracy
Team orientation to support success of the department
Excellent communication skills and the ability to work in a collaborative environment
Self-starter

Nice To Haves

Prior experience in a customer service role is a plus

Responsibilities

Respond to customer questions and product inquiries
Process sales orders, quotes and reconcile discrepancies
Have an in-depth knowledge of all products to assist customers with product selection and applications
Provide timely responses to customers using analytical and problem-solving skills
Assist in handling resolution of freight discrepancies and warranty items