Customer Care Specialist

SuperCare Health•Riverside, CA

9d•$17 - $28•Onsite

About The Position

“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying. PLEASE NOTE THIS IS AN IN-PERSON ROLE Essential Duties: Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Requirements

Experience with Medical Supply Company
Knowledge of diagnosis and Medical terminology
Excellent Customer Service skills
Detail oriented
Previous Management/Supervisor or Lead experience
Proficiency in Microsoft Word, Outlook, and PowerPoint
Be able to work on multiple tasks.
Plan and prioritize actives to achieve results and meet deadlines
Strong organizational skills and detail oriented

Nice To Haves

Experience in healthcare, medical and/or HME industry (preferred)
Bilingual Spanish Preferred

Responsibilities

Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
Maintains open communication with patients/clients and referral sources
Responds to patient/client questions and problems
Services walk in customers as needed
Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
Verifies medical necessity with physician
Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
Verifies payer (with matrix), obtains authorization, expiration date
Verifies patient demographics and prior equipment usage with patient
Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
Enters data and each order (new or otherwise) in system accurately and in a timely manner
Processes closet and on call orders as received
Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
Process orders to shipping or dispatching for Technician or RT deliveries
Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
Attends all departmental meetings, company meetings, and in-services
Reports to work daily and is ready to work at the scheduled start time
Works Saturday assignment as needed or scheduled
Performs any other duties that may be requested by supervisor or management
Understand and adheres to all of SuperCare Health company policies
To remain knowledgeable to date on all products, guidelines and insurance coverage trends
Maintain a professional safe and clean work environment.
Understand and adheres to all of SuperCare Health company policies.
Perform all other duties as assigned and required
Must meet minimum of monthly goals
Schedule- varying start times
Fundamental Computer Skills

Benefits

Medical
Dental
Vision
Flexible Savings Account
401K
Voluntary Life Insurance
Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks:
Paid Training
Paid Time Off
Sick Time
Growth Opportunities
Employee Referral Reward Program
Employee Discount Program
Compensation dependent on experience & qualifications with a range of: CCS 1 $17-$26.25 CCS 2 $18-$28.35
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests