Customer Care Specialist - Remote NC

Globe Life AIL - McQuade Organization•Raleigh, NC

3d•Remote

About The Position

This is a full-time, entry-level position seeking a Customer Care Specialist with soft sales experience. The role involves supporting clients and guiding them through processes, with the option to work remotely. The ideal candidate is a strong communicator with a passion for helping others and thrives in fast-paced, team-driven environments. The company is experiencing increased demand for its services and is looking to expand its team.

Requirements

Excellent written and verbal communication skills.
Commitment to working hard to grow.
A customer-first mindset with a strong desire to assist others.
Comfort with live chat, email communication, and CRM platforms.
Ability to learn quickly, stay organized, and handle multiple priorities.
A positive attitude and a growth mindset – we value coach ability over perfection!

Nice To Haves

Soft sales experience is a plus.
Previous customer service experience.

Responsibilities

Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
Update and maintain accurate support documentation and FAQs.
Collect and route customer feedback for internal improvement.
Demonstrate perseverance and empathy in resolving client concerns.
Learn continuously and share your knowledge with teammates.