Customer Care Specialist

Metro Waste Authority•Perry, IA

just now•Hybrid

About The Position

The Customer Care Specialist provides exceptional internal and external customer care at Metro Park West Landfill and other Metro Waste Authority facilities. This position is responsible for answering phones, greeting and directing customers for proper disposal of material, and is responsible for opening and closing the scale house and performing transactions for customers according to procedure. Provides office coordination at Metro Park West Landfill, including administrative support for the Working Foreman and preparation for disposal of household hazardous waste.

Requirements

High school diploma or equivalent
3 years of general office experience, customer care and computer proficiency.
Ability to work flexible day-time schedules, including Saturdays.
Competencies in Microsoft Office (including Word, Excel, and Outlook) and ability to learn position-specific software systems.
Fluency in English with ability to hear and speak clearly and loudly.
Advising supervisor of significant problems encountered in day-to-day operations.
Valid driver’s license

Nice To Haves

Experience with point of sale or customer relationship management software preferred.
Willingness to complete 24-hour HAZWHOPPER class through MWA.

Responsibilities

Provides excellent customer care in a tactful and effective manner while projecting a courteous, patient, helpful, and positive attitude at Metro Park West and other Metro Waste Authority facilities based on agency needs. In addition to in-person interactions, also supports positive interactions via phone and web-based interactions.
Completes customer transactions at point of sale, via cash/check/charge. Accurately documents accounts and completes reports. Prepares daily deposit and completes transactions at local bank.
Maintains extensive knowledge of agency programs and services to provide information, assist in troubleshooting and resolving issues.
Maintains supplies, sorts, and distributes incoming mail and faxes. Prepares outgoing mail for courier service between facilities or delivers directly to the Post Office. Performs cleaning duties including restrooms, offices, and shared employee areas.
In accordance with 40 CFR, established procedures followed while receiving, inspecting, sorting, and preparing for disposal or reutilization household hazardous waste that will be shipped to the Regional Collection Center.
Understands computers and software used to support customer transactions and relationship management.
Monitors site for safety or traffic flow issues, communicates with site foreman to support a positive customer experience.
Provides back-up coverage for similar functions at other Metro Waste Authority facilities as needed.
Maintains scale equipment indoors with occasional outdoor work as needed for troubleshooting or maintenance.
Demonstrates an understanding of Metro Waste Authority’s Environmental Management System (EMS). Guided by the EMS processes and procedures, we focus on six main areas aimed at increasing diversion and/or protecting the environment. These include: Recycling, Household Hazardous Waste Collection, Organics Management, Water Quality Improvement, Greenhouse Gas Reduction, Environmental Education.
Demonstrates an understanding of Metro Waste Authority’s values and applies them to the position, and assigned responsibilities, as well as to all interactions with customers and co-workers.