Customer Care Specialist

The Third Estimate•Solon, OH

1d•$18 - $28•Onsite

About The Position

The Third Estimate is expanding our Customer Care team and specifically seeking experienced professionals who understand the pace and expectations of the exterior home improvement industry. Candidates with knowledge of roofing, siding, windows, or doors — and who are comfortable managing a high volume of outbound calls — will excel in this role. Since 1996, our company has built a strong reputation across Northeast Ohio for quality, professionalism, and service. Our Customer Care Specialists represent the first interaction with homeowners, and we rely on this team to deliver clarity, confidence, and exceptional customer support. What You Can Expect A consistent and predictable work schedule Competitive hourly pay with significant commission opportunities A collaborative environment where team members support one another and share in success

Requirements

2+ years of call center experience, specifically in high-volume environments
Prior customer service experience in exterior home improvement or construction is required
Strong communicator with the ability to stay organized and handle multiple tasks
Comfortable using CRM software and Microsoft Office
Reliable, detail-oriented, and motivated to meet performance goals
High school diploma or GED required

Responsibilities

Manage a steady flow of outbound and inbound calls with professionalism
Provide knowledgeable guidance to homeowners using your industry background
Convert customer inquiries into scheduled appointments
Work closely with sales and operations to ensure accurate communication and strong follow-through

Benefits

Competitive compensation with uncapped earning potential
Opportunities for advancement and leadership growth
A company culture focused on integrity, teamwork, and producing results homeowners can trust

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume