Customer Care Specialist

Serenity Mental Health Centers•Houston, TX

10d

About The Position

Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact – Bring Compassion, We'll Provide the Training At Serenity Healthcare , we’re transforming mental wellness through empathy, innovation, and science-backed care. We’re currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others — this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. As a Customer Care Specialist , you’ll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You’ll be a calming, consistent presence throughout their care experience. About Serenity Healthcare Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven’t found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply.

Requirements

2+ years of full-time professional experience (any industry)
Clear, professional verbal and written communication skills
High level of empathy, patience, and emotional resilience
Punctual, dependable, and open to feedback
Must be authorized to work in the U.S.
Background check and drug screening required

Nice To Haves

Customer service, hospitality, education, retail , or similar people-facing roles
A passion for supporting others through tough times
Strong emotional intelligence and a calm, kind demeanor

Responsibilities

Deliver one-on-one support during patient treatment sessions
Operate and monitor TMS equipment (training provided)
Encourage patients using positive tools like journaling, goal-setting, and mindfulness
Maintain accurate session records and communicate with medical staff
Create a warm, supportive environment for every patient