Specialist, Customer Care

RXO, Inc. • Marietta, GA

9d

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Customer Care Specialist at RXO, you will provide excellent customer service to internal and external customers. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. We’re a leading provider of asset-light transportation. We create more efficient ways for shippers and carriers to move freight. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We’re looking forward to getting to know you! Introduce yourself to our talent acquisition team and we'll get in touch if there is a role that aligns to your background.

Requirements

• 1 year of related work experience
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications

Nice To Haves

• High school diploma or equivalent
• 3 years of customer service experience
• 1 year of transportation industry experience
• Availability to work a variety of shifts
• Familiarity with CRM technology, e.g., Salesforce.com
• Ability to identify and help implement continuous improvement solutions
• Ability to understand instructions and pre-established guidelines to perform required tasks

Responsibilities

• Take ownership of customer needs and work internally on behalf of the customer
• Identify the causes of problems and take appropriate resolution steps
• Respond to customer inquiries promptly
• Escalate issues appropriately
• Enter data accurately for all customer interactions

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED