Customer Care Specialist

Malvern Panalytical

7d • Remote

About The Position

Are you passionate about delivering exceptional customer service and being the friendly, knowledgeable voice customers rely on? In this role, you will be the primary liaison between Malvern Panalytical and our customers—supporting them in both English and French. You will coordinate service needs, guide customers to timely solutions, and ensure every interaction reflects our high standards of professionalism and care. This position is perfect for someone who enjoys problem-solving, thrives in a fast-paced team environment, and wants to make a direct impact on customer satisfaction every day.

Requirements

• Are fluent in both English and French—spoken and written
• Bring 3–5 years of customer service or administrative experience
• Are comfortable using systems like Salesforce, SAP, and Microsoft Office
• Communicate clearly, courteously, and professionally
• Manage multiple priorities with strong organization and attention to detail
• Enjoy solving problems and can escalate issues appropriately
• Thrive in a collaborative team environment and adapt quickly to change

Nice To Haves

• Have experience working in a structured or ISO-regulated environment (preferred)

Benefits

• A dynamic and varied role with interaction across multiple internal teams
• Remote flexibility while supporting customers across the U.S. and Canada
• Opportunities to grow your skills in CRM platforms, customer operations, and cross-functional coordination
• The chance to work in a company where teamwork, professionalism, and customer focus are core values
• The opportunity to be part of a global organization committed to innovation and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed