Customer Care Specialist

Serenity Mental Health Centers • Herndon, VA

1d

About The Position

As a Customer Care Specialist, you’ll be the friendly, reliable presence that individuals interact with throughout their program experience. You’ll help create a welcoming environment, guide people through scheduled sessions, and ensure everything runs smoothly.
Your role focuses on building trust, providing encouragement, and creating a positive experience from start to finish.

Requirements

• 2+ years of full-time professional experience (any industry)
• Strong verbal and written communication skills
• Reliable, hard working, and open to feedback
• Background check and drug screening required

Responsibilities

• Provide one-on-one support during scheduled service sessions
• Operate specialized program equipment and tools (training provided)
• Encourage participants using simple tools like journaling, goal setting, and reflection
• Keep accurate records of session progress and communicate updates with team members
• Create a welcoming, calm environment for every individual you work with

Benefits

• 90% employer-paid medical, dental & vision coverage
• 10 days PTO (15 after 1 year) + 10 paid holidays
• 401(k) program
• Fast advancement opportunities as we continue to grow
• A supportive, team-oriented culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees