Customer Care Specialist

Foresight Bank • Pecatonica, IL

1d • Onsite

About The Position

The Customer Care Specialist is responsible for providing exceptional customer service to every customer initially contacting the bank via telephone, virtual chat, email, and/or available electronic banking platforms. understanding the products, services, and processes of Foresight Bank with emphasis on electronic banking channels and services to support cross sale efforts and recognize referral opportunities to all departments of the bank.

Requirements

• High School diploma or an equivalent required.
• 2+ years’ work experience financial institution, sales or customer service background a plus.
• Basic PC/Windows proficiency required.

Responsibilities

• Provide customer support for electronic banking requests:
• Serve as initial point of contact for general customer support:
• Provide customer support for debit cards & ACH:
• Undertake special projects and/or assignments as needed.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED