Customer Care Specialist

Inpro Career•Muskego, WI

7d•Onsite

About The Position

Join a Milwaukee Journal Sentinel Top Workplace hall of fame company! Maybe it’s our focus on employee development, maybe it’s the generous time off, or just that we are an Employees First company altogether, but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job. We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions.

Requirements

Must be team orientated
Interact positively and professionally with all internal customers/departments
Utilize time management skills to maximize timely resolutions to customer issues
Strong attention to detail
Dependable
Clear and effective verbal and written communication skills
Ability to handle several tasks simultaneously
Good Judgement
High school diploma or equivalent
Self starter who is capable of working both independently and as a team
Computer knowledge; MS Office, email, fax, CRM, and other company specific software products

Responsibilities

Taking and initiating all direct customer calls relating to order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes.
Clarify Purchase Orders.
Entering all quotes and fax/email to customer.
Generate sample requests for customers, inside and outside reps.
Creating, submitting and updating job list, contacts and client information.