Customer Care Specialist
About The Position
Do you enjoy helping people, solving problems, and being the friendly voice customers rely on? If so, we want to meet you! We’re looking for a Customer Care Specialist to join our team and deliver an exceptional customer experience. In this role, you’ll be the connection between our customers and our service teams—helping schedule appointments, answering questions, and ensuring every interaction leaves customers feeling confident and cared for. This is a full-time, in-office position located at: 1000 Business Center Drive, Lake Mary, FL. If you thrive in a fast-paced environment, enjoy working with people, and take pride in delivering great service, this could be the perfect opportunity for you.
Requirements
- Must be 18 years or older
- Authorized to work in the United States
- Ability to work overtime and occasional weekend rotations if needed
- Ability to pass a background check and drug screening
- High school diploma or equivalent
- Proficiency with computers and Microsoft Office (Word, Excel, PowerPoint)
- Ability to work with multiple monitors and systems simultaneously
- Experience meeting performance metrics and KPIs
- Strong multitasking ability in a fast-paced environment
- Excellent verbal and written communication skills
Nice To Haves
- 2+ years of phone-based customer support experience, ideally in a high-volume call center or service environment
- HVAC or home services industry experience is a strong plus
- ServiceTitan experience strongly preferred
- Bilingual (English/Spanish) is a plus
Responsibilities
- Answering inbound calls and SMS messages to schedule, reschedule, or cancel service appointments
- Making outbound follow-up calls for service coordination, customer feedback, and reconnect opportunities
- Providing clear and accurate information to customers about services, maintenance plans, and promotions
- Processing transactions including credit card payments, refunds, and service plan enrollments
- Demonstrating empathy and active listening when assisting customers with questions or concerns
- Maintaining accurate documentation through email, text, and internal systems
- Setting up and managing maintenance plans and extended warranties
- Resolving customer concerns promptly while ensuring a positive experience
- Collaborating with internal teams to improve service quality and customer satisfaction
- Supporting special projects and operational initiatives when needed
Benefits
- Starting pay: $18+ per hour
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
