Customer Care Specialist | Spécialiste du service à la clientèle
Vivier Pharma•Vaudreuil-Dorion, QC
•Hybrid
About The Position
Vivier Pharma is seeking a Customer Care Specialist for their Vaudreuil-Dorion head office. This role is a 14-month fixed-term contract, serving as a maternity leave replacement. The primary responsibility is to deliver a leading customer care experience, which includes effective communication with customers, collaboration with departments like sales, and ensuring accurate and timely resolution of customer inquiries and concerns.
Requirements
- CEGEP or College diploma
- Minimum three (3) years of previous customer service experience
- Ability to identify customer needs and exceed expectations
- Strong call handling and active listening skills
- Excellent interpersonal skills and positive attitude
- Ability to work collaboratively with co-workers
- Ability to identify problems, and generate solutions
- Strong attention to detail
- Ability to multi-task, prioritize, and manage time effectively
- Strong computer literacy & ease in using different applications simultaneously
- Familiarity with CRM system, digital platforms, order entry software and chat applications
- Proficient in Microsoft Office – Outlook, Word, Excel, and PowerPoint
- Ability to write professionally, concisely, and accurately
- Fully bilingual in English and French (spoken and written)
- English language proficiency is required for this job
Responsibilities
- Serve as a primary point of contact for customers via phone, email, chat, and social media
- Process customer care transactions including but not limited to order entry, profile creation, account updates, payments, and returns.
- Maintain a thorough understanding of products, services, and policies to effectively address customer inquiries and provide accurate information
- Proactively identify and resolve customer concerns and complaints to ensure timely resolution
- Collaborate with the sales team to address customer needs, provide product information, and support sales process
- Maintain accurate electronic customer files in Customer Relationship Management (CRM) system and other applications
- Send outbound communications (email/phone) to customers as per business needs
- Support customer care initiatives implemented by management
Benefits
- Competitive salary and vacation
- Group insurance benefits, including health care spending and wellness account
- Paid personal/sick days
- Free product allowance
- Social events and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
