Customer Care Specialist

ForTec Medical • Hudson, OH

21h • Onsite

About The Position

We are currently seeking an experienced Customer Care Specialist to join our customer-focused, supportive team. This role is ideal for someone who thrives in a fast-paced environment and focuses on excellent customer service. The Customer Care Center shift is 11:00 AM - 7:30 PM (EST).

Requirements

• Experience working in a high volume call center environment
• Scheduling experience
• Strong customer service skills
• Professional phone demeanor
• Works well under pressure during high volume calls
• Problem solving skills
• Ability to adapt to urgent priorities
• Ability to resolve scheduling conflicts quickly
• Ability to work independently with minimal supervision
• Strong attention to detail
• Ability to multi-task
• Thrives in a team culture environment
• Computer proficiency in Microsoft Office applications

Nice To Haves

• Previous CRM experience helpful

Responsibilities

• Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
• Communicates with team members regarding schedule additions/changes.
• Communicates with hospital staff and/or doctors regarding schedule additions/changes.
• Enters and updates work orders within an online scheduling system.
• Updates customer notes in CRM system.
• Conducts confirmation calls.

Benefits

• Competitive hourly rate
• Independent working atmosphere.
• Build relations with physicians and medical professionals at multiple medical facilities.
• Train with the top medical technologies.
• 401k plan with generous company match (to qualified employees).
• Medical, dental, vision, disability, and life insurance.
• Health and Wellness Rewards Program.
• Generous PTO allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed