Customer Care Specialist
Cornerstone Bank•Bismarck, ND
•Onsite
About The Position
At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust.
Requirements
- Excellent customer service skills
- Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
- Skill in performing typical financial transactions and teller functions accurately
- Ability to work in a fast-paced environment and work well under pressure
- High School Diploma or GED
- 1 year of bank or related experience, call center experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
Responsibilities
- Answering the phone and assisting the customer with transferring funds
- Troubleshooting customer issues
- Helping with online banking
- Providing bank policies and procedures
- Transferring calls to other people in the bank when requested
- Ensuring customers receive top-notch service while assisting them with their everyday banking needs over the phone
Benefits
- Competitive Pay
- Comprehensive Benefits Program
- Incentive Compensation Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
