Customer Care Specialist Supervisor (Hybrid)
About The Position
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. Currently, we are hiring for Customer Care Specialist Supervisor to our team in Gilbert, AZ. The Customer Care Center Supervisor provides individualized support to each Customer Care Specialist and ensures that our customers receive quality and efficient service.
Requirements
- High School Diploma or General Education Diploma (GED)
- 6 months+ related experience and/or training in sales and dealing with the public, or equivalent combination of education and experience preferred
- 6 months+ experience in a management position, ideally in a contact center environment
Responsibilities
- Trains, develops, and manages a team of In office and/or remote Customer Care Team Leads and Specialists, continuously improving the performance of the team through coaching and counseling.
- Assists management with collecting, reporting, and analyzing key performance metrics
- Drives improvement in key performance indicators (KPIs) and metrics
- Monitors and ensures that team is compliant with the guidelines of company policies and department requirements
- Handles complex customer service escalations and leads by example to demonstrate how to take above-and-beyond care of difficult accounts
- Completing other duties as assigned
Benefits
- Weekly Pay
- Paid sick and vacation time
- 10 company-paid holidays
- Comprehensive medical, dental, and vision insurance options
- Health Savings Account (HSA)
- Short-term and long-term disability coverage
- Voluntary life insurance
- 401(k) with a competitive match
- Access to the Employee Assistance Program (EAP)
- Discounted pest control services for employees and their friends/family
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
