Customer Care Specialist II (Manheim)

Cox Enterprises • Atlanta, GA

4d • $18 - $27 • Hybrid

About The Position

This role is for a Customer Care Specialist II at Cox Automotive, located in Manheim. The position is an individual contributor role within the Customer Care Group. While the job description mentions a remote option, it explicitly states "No remote option; must work at a specified Cox location." However, it also mentions "Work Environment: Remote position with 2 days in office." The candidate must have a stable internet connection with required bandwidth and live in Phoenix, AZ or Atlanta, GA. The role involves managing a high volume of inbound calls, emails, and SMS, identifying client needs, researching issues, and providing solutions. The compensation is hourly, ranging from $18.17 to $27.31, with potential for additional compensation through commission and/or incentive programs. Cox Automotive is transforming the way the world buys, owns, sells, or uses cars through groundbreaking technology and a commitment to stellar experiences.

Requirements

• Excellent oral and written communications skills, particularly in a phone, email or chat context.
• Attention to detail and follow-through.
• Demonstrated ability to adapt in a changing environment.
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
• Demonstrated experience being a customer-focused, service-oriented professional.
• High School Diploma/GED and 3 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.
• Must have flexibility to work evenings, weekends, holidays as required.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Working knowledge and proficiency with Microsoft Office products.
• Ability to handle multiple projects/tasks at a time.
• Servant team member with ability to build strong trusted relationships.

Responsibilities

• Proficient in all knowledge base requirements.
• Manage high volume of inbound calls, emails and SMS.
• Identify client needs, research issue and provide solutions and/or alternatives.
• Meet and/or exceed quality guidelines and key performance criteria.
• Work across the organization as needed to resolve client requests.
• Effectively communicate how to use any of our customer facing tools.
• Perform other task and duties as requested by management.
• Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.

Benefits

• minimum of sixteen hours of paid time off every month
• seven paid holidays throughout the calendar year
• additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED