Customer Care Specialist II

ManhattanLife Insurance & Annuity Company•Salt Lake City, UT

7d•Onsite

About The Position

ManhattanLife Insurance and Annuity Company, founded in 1850, is a long-standing and reliable health and life insurance company. With over 175 years of successful operation, ManhattanLife has a strong history and a reliable future. Headquartered in Houston, TX, the company is continuously expanding with multiple office locations nationwide. This Customer Care Specialist II position is located in our Utah Office and is an In-Office Only role. The specialist will provide service to agents, policyholders, and providers, and may assist other departments with policy changes. Responsibilities include handling billing changes and other updates, as well as answering questions from the Customer Care Department concerning policies, billing, premium coverages, cancellations, and rate changes.

Requirements

High School Graduate or equivalent (GED)
At least 2-3 years of call center experience.
Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to make procedural decisions and judgments on sensitive, confidential issues.
Dependable and flexible.
Computer literate; demonstrates proficiency in the use of Microsoft Word, Outlook, and Excel.
Strong data and records management skills.
Ability to multitask.
Strong attention to detail.

Nice To Haves

Insurance industry knowledge preferred.

Responsibilities

Process surrenders, policy loans, change of beneficiary, and transfer of ownership requests.
Receive and respond to incoming calls in a professional and concise manner.
Make outbound calls on an as-needed-basis.
Respond to internal customer service questions in a timely manner.
Complete special projects and tasks as assigned.
Send out follow-ups as needed.