Customer Care Specialist II

Verra Mobility • Arizona_Remote, AZ

3d

About The Position

You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up. If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team!

Requirements

• Motivated team player with a positive attitude
• Tenacious and able to think critically through solutions
• Empathetic nature
• Ability to show up (80% of success is showing up)
• Ability to work in a fast-paced environment
• Desire to always improve
• Customer service skills

Nice To Haves

• Alignment with Verra Mobility Core Values: Own It, Do What’s Right, Choose Courage Over Comfort, Win Together.

Responsibilities

• Provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations.
• Provide information or guidance to rental car customers using a positive, empathetic and professional approach.
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution.
• Develop and maintain product, process and technical knowledge related to services.
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience.
• Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed