Customer Care Specialist II

Cox Enterprises • Cherryville, NC

2d • $18 - $27 • Hybrid

About The Position

The TMCare Account Representative is responsible for managing the cost of repairs through the estimate process, audit process and the approval process. This position also oversees the daily activities for the accounts they are assigned by processing any repairs needed as well as coordinating and following up with scheduled and unscheduled events.

Requirements

• Minimum, two years’ relevant industry experience.
• Knowledge in Microsoft Office Suite.
• Must be a good team player and able to handle multiple projects with high volumes of events.
• Ability to accept responsibility and account for his/her actions.
• Ability to perform work accurately and thoroughly.
• Ability to actively attend to, convey, and understand the comments and questions of others.
• Ability to work with others to find solutions.
• Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others’ message and intent, and receives and processes feedback.
• Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
• Desire to serve both external and internal customers by focusing effort of meeting the clients’ needs, understanding their concerns, and seeking to build trust.
• Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Ability to develop and maintain relationships with others.
• Possessing the trait of being organized or following a systematic method of performing a task.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Ability to prioritize and utilize the available time to organize and complete work within given deadlines.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Oversee the daily activities for the account in which they are assigned.
• Complete assigned duties and work load assigned based on customer requirements to ensure PM compliance.
• Work closely with the customer assigned for the day to ensure equipment is scheduled and repaired in a timely fashion based on protocols set by the customer
• Manage the cost of each repair through an estimate process, audit process and or approval process from the customer and or the Fleet Manager.
• Oversee the coordination and follow up of each event scheduled or unscheduled.
• Maintain the audit process to ensure the accuracy of the invoice and PM forms from the vendor.
• Process any repairs needed based on the review of the PM forms from the vendor and approval from the customer and Fleet Manager.
• Other duties and projects, as assigned.

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
• seven paid holidays throughout the calendar year.
• additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed