Customer Care Specialist I-Residential

Cable ONE • Perry, GA

6d • Onsite

About The Position

THIS IS A MONDAY-FRIDAY, IN OFFICE ROLE
Join Our Team as a Customer Care Specialist!
At Sparklight and our Cable One family of Brands, we’re all about connecting people to what matters most. Are you ready to be a crucial part of this mission? As a Customer Care Specialist, you’ll be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth.

Requirements

• High school diploma or GED
• A few months in customer service
• Outstanding communication skills
• Solid data entry skills
• Computer skills
• Comfortable with office equipment
• Comfortable handling money
• Eager to learn about our products and stay up-to-date with what we offer.

Responsibilities

• Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face or on the phone.
• Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems.
• Drive Revenue: Secure new and incremental revenue by promoting our products and services.
• Educate & Assist: Guide customers on using our products and help them navigate our services.
• Follow-Up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service.

Benefits

• Medical, dental, and vision plans
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED