Customer Care Specialist I - Bilingual Contract

Vericast•San Antonio, TX

About The Position

As a Customer Support Specialist, you'll be the voice of our company—assisting clients and customers via phone, email, or chat. You'll handle orders, answer inquiries, resolve problems, and collect valuable feedback. Beyond just support, you’ll consult with customers to uncover their needs and recommend the best products, services, or solutions. Every interaction is an opportunity to make a difference! We count on you to: Provide friendly, efficient, and professional customer service. Resolve issues quickly and effectively. Recommend solutions that enhance the customer experience. Work within assigned client programs to meet performance goals.

Requirements

High School Diploma/GED required
0-2 years of experience
Customer service, banking, or retail experience is a plus!
Strong multitasking abilities
Attention to detail
Excellent communication & interpersonal skills
Basic computer knowledge
Willingness to learn & grow with ongoing training
Must take & pass bilingual assessment.

Responsibilities

Handle inbound and outbound calls based on your assignment.
Successfully complete training and stay updated with ongoing learning.
Enter and manage orders, handle cancellations/changes, and request reprints or credits.
Ensure security and privacy for every interaction.
Accurately enter data and ensure smooth follow-up processes.
Monitor individual performance and contribute to team success.
Participate in outbound calls as needed to meet client objectives.
Support team and company goals while maintaining a professional and secure work environment.