Customer Care Specialist, Guest

Toast • Omaha, NE

10h • Hybrid

About The Position

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Guest Support team assists the Toast client restaurant’s guests, primarily users of the Toast Local app. We use a hospitality mindset to help their guests by answering incoming questions regarding order issues, delivery issues, account updates, gift cards, rewards and loyalty programs, and product feedback. As a Customer Care Specialist, you are driven with purpose to resolve issues and act as a Toast expert. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.

Requirements

• 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience.
• Success operating independently and navigating competing priorities in a constantly changing environment.
• Proven track record of success navigating and troubleshooting technical tools, for instance apps on both iOS and Android.
• Strong communication, organizational, and influencing skills.

Nice To Haves

• Experience answering customer emails and instant messages
• Experience working in the tech industry or for a SaaS company
• Strong teamwork skills and customer advocacy
• Experience using Zendesk or another customer engagement tool
• Open to working weekends, holidays and night schedules

Responsibilities

• Deliver a top tier restaurant guest experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes.
• Conduct Toast procedures to escalate and coordinate the guest response in accordance with Toast values.
• Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the roll.

Benefits

• Competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
• Total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed