Customer Care Specialist - Guest
About The Position
The Guest Support team assists the Toast client restaurant's guests, primarily users of the Toast TakeOut app. We use a hospitality mindset to help their guests by answering incoming questions regarding order issues, delivery issues, account updates, gift cards, rewards and loyalty programs, and product feedback. As a Customer Care Specialist, you are driven with purpose to resolve issues and act as a Toast expert. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments. As a Customer Care Specialist, you are driven with purpose to resolve issues and act as a Toast expert. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.
Requirements
- 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience.
- Success operating independently and navigating competing priorities in a constantly changing environment.
- Proven track record of success navigating and troubleshooting technical tools, for instance apps on both iOS and Android.
- Strong communication, organizational, and influencing skills.
Nice To Haves
- Experience answering customer emails and instant messages
- Experience working in the tech industry or for a SaaS company
- Strong teamwork skills and customer advocacy
- Experience using Intercom or another customer engagement tool
- Open to working weekends, holidays and night schedules
Responsibilities
- Deliver a top tier restaurant guest experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes.
- Conduct Toast procedures to escalate and coordinate the guest response in accordance with Toast values.
- Expand your knowledge of Toast's hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the roll.
Benefits
- We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
- Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.
- Learn more about our benefits at https://careers.toasttab.com/toast-benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
