Customer Care Specialist- Early Delinquency

WHEELS FINANCIAL GROUP LLC • Los Angeles, CA

5d • $19 - $23 • Hybrid

About The Position

LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. The Pre-30 Day Collection Team provides exceptional, compliant customer service to customers whose accounts are under thirty days' delinquent. The team educates, negotiates, and removes perceived barriers that are otherwise preventing customers from making payments.

Requirements

• Exceptional customer service skills
• Exceptional listening skills
• Must be able to handle high inbound and outbound calls
• Ability to talk-and-type at or above 45 words per minute
• Computer literate in the use of email and group chat systems.
• Ability to maintain confidentiality and follow all security protocols.
• Ability and consent to participate in virtual meetings and remote monitoring.
• Reliable high-speed internet, secure Wi-Fi, and a stable power source to prevent disruptions.
• Secure, private workspace suitable for company equipment that is free of interruptions and background noise.

Nice To Haves

• We value a strong work ethic, attention to detail, and the ability to handle complexity.

Responsibilities

• Apply exceptional negotiation and collections techniques to bring in payments
• Identify prime collection opportunities
• Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages
• Utilize negotiation skills to negotiate payment terms and methods with customer, while reducing stalls and obstruction to payment opportunities.
• Ability to thrive in a fast-paced environment.
• Other duties may be assigned, as needed.

Benefits

• Hourly earnings range between $18.50 and $20.00 with monthly bonus earnings increasing hourly rate to between $21.00 and $24.00, depending on performance.
• Tuesdays and Wednesdays are in-office in Van Nuys, CA. Monday, Thursday, Friday, and the occasional Saturday are work-from-home.
• Casual dress code
• Complimentary espresso bar, breakfast, and grab-and-go snacks.
• Catered lunches every Tuesday.
• Top tier medical, dental, vision plans.
• Free life Insurance and for-purchase supplemental insurance plans are also available.
• 401(k)
• Employee Assistance Programs.
• Multiple paid time off programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed