RIDESTORE CUSTOMER CARE SPEC

MARTA • Atlanta, GA

1d

About The Position

Serves as the central point of customer service for customers requesting face-to-face investigation and restitution for concerns related to MARTA’s Automated Fare Collection (AFC) System for fare media concerns, equipment disputes, Mobile Ticketing System and breezecard.com accounts. Reconciles sales receipts, maintains accurate inventories of media and serves as custodian over a working fund. Assists customers with registering their Breeze Cards. Collects and enters relevant information into the customer database. Assembles all documentation for the preparation of daily deposits. Provides recommendations to MARTA's management to reduce and resolve negative trends. Assists in special event activities, to ensure sale of media at designated locations.

Requirements

• High School diploma or equivalent is required.
• Basic experience balancing and reconciling financial accounts in a customer service environment required.
• Must have excellent interpersonal, verbal, and written communication skills.
• Must have knowledge of Microsoft Office Suite.
• Directly related experience may be substituted for education on a year-for-year basis.

Nice To Haves

• Two years of administrative support experience preferred.
• Face-to face customer interaction preferred.

Responsibilities

• Serves as the central point of customer service for customers requesting face-to-face investigation and restitution for concerns related to MARTA’s Automated Fare Collection (AFC) System for fare media concerns, equipment disputes, Mobile Ticketing System and breezecard.com accounts.
• Reconciles sales receipts, maintains accurate inventories of media, and serves as custodian over a working fund.
• Assembles all documentation for the preparation of daily deposits.
• Assists customers with registering their Breeze Cards. Collects and enters relevant information into the customer database.
• Conducts in-depth investigations on recurring transportation and maintenance issues to resolve customers’ complaints and concerns. Prepares reports and transaction summaries.
• Provides information to patrons on bus and rail service disruptions, special events, services, and MARTA policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED