Customer Care & Sales Operations Virtual Assistant | 60539455241

Somewhere

5d • Remote

About The Position

Our Client is seeking a highly organized, proactive, and versatile Virtual Assistant to support our Customer Care and Sales Operations teams. In this multi-faceted, hands-on role, you will act as a vital link between our internal teams and external stakeholders, handling customer support, order fulfillment, merchandise returns, and CRM data management. This position reports directly to the Director of Commercial Operations. As our organization scales over the next 12–24 months, this role offers significant opportunities for professional growth and advancement within the company.

Requirements

• High School Diploma or GED required
• Complete fluency in the Microsoft Office Suite (Word, Excel, Outlook) is required.
• Excellent writing, grammar, organization, and multitasking skills.
• 3–5 years of experience.
• Strong preference for comfort with sensitive topics (e.g., catheters).

Nice To Haves

• A college degree is preferred.
• Direct experience with CRM software is highly preferred.
• Prior work experience in the medical field, medical device sector, or healthcare customer service is considered a strong plus.
• Strong multi-tasking and time-management skills are essential to prioritize projects and meet tight deadlines while supporting multiple stakeholders.
• High Emotional IQ: Ability to navigate customer complaints and support internal sales teams with a positive, empathetic, and solutions-oriented mindset.
• A reliable professional possessing a strong work ethic, keen attention to detail, and a deep commitment to customer satisfaction.

Responsibilities

• Serve as the primary point of contact for inbound customer and sales team inquiries regarding product pricing, availability, and general feedback.
• Complete order entry, create new customer accounts, and prioritize workflows to ensure timely shipping, fulfillment, and invoicing.
• Review and forward requests for product credits, pricing adjustments, quotes, and quality complaints to designated internal departments for further action.
• Perform proactive outbound customer satisfaction outreach to maintain high retention and strong client relationships.
• Maintain meticulous, up-to-date records of all customer interactions, accounts, and engagement metrics within the CRM.
• Manage the end-to-end documentation for returned merchandise, including the processing of credit memos.
• Generate routine reports on order status and logistics to ensure total alignment between commercial operations and sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED