Customer Care Reps & Bilingual Customer Care Reps
About The Position
Onsite Customer Care Representatives and Bilingual Customer Care Representatives Monday–Friday | 10:30am–7:00pm | NO WEEKENDS! Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL Services, we are focused on the success of our people – employees, customers, and clients. As a member of our Customer Care team, you’ll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions. Training & Support Complete a full-time, paid 4-week training program to gain the knowledge, skills, and confidence needed to succeed. Our self-paced training includes hands-on learning, on-the-job experience, and mentorship to ensure you’re fully prepared and supported in your role. At CAPITAL, we are committed to connecting people with convenient purchasing power for life’s needs. Our team consistently strives for improvement and focuses on excellence in everything we do. We challenge ourselves to be better every day through learning, adapting, and evolving!
Requirements
- Smooth, efficient, and confident phone communicators—the voice of our company
- Calm under pressure, adaptable, and resilient
- Creative problem solvers focused on finding the right solution for each customer
- Organized and efficient when documenting accounts while managing multiple tasks
- Friendly competitors who consistently aim to meet or exceed performance goals
- Naturally optimistic, maintaining a positive outlook in challenging situations
- Understanding, caring, and committed to the success of our customers and organization
- Fluency in Spanish (for Bilingual Customer Care Representatives)
Responsibilities
- Empathize with customers
- Identify solutions
- Make a positive impact on their day through phone interactions
- Documenting accounts while managing multiple tasks
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401K with company match up to 6%
- Tuition reimbursement
- Paid parental leave
- 3 weeks of paid vacation
- 11 paid holidays
- Paid sick leave
- Bilingual differential for fluency in Spanish – 15%
- Company outings (on- and off-site)
- Food
- Games and contests with great prizes
- Extra bonuses throughout the year
- Opportunities to volunteer and give back to the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
