Customer Care Representative - NBD 84
About The Position
The Customer Care Representative supports customer service and daily service operations at Baker Home Energy by coordinating appointments, dispatching field teams, responding to customer inquiries, and tracking service requests. The role provides timely follow-up, maintains accurate customer information, and supports solar and HVAC service needs. The position coordinates service schedules and communicates job details to field teams, while maintaining clear, responsive communication with customers. It also supports the Service Team with incoming calls, emails, warranty inquiries, and repair scheduling.
Requirements
- One to three years of customer service, call center, or dispatching background.
- Experience with Office365, including Word, Excel, and Outlook.
- Ability to coordinate service schedules, appointments, and field team communications.
- Ability to track service progress, maintain accurate customer records, and follow up on outstanding customer needs.
- Basic working knowledge of customer service practices and solar and HVAC service coordination.
- Clear and professional communication with customers and field teams.
- Responsiveness, organization, attention to detail, and follow-through.
Nice To Haves
- Familiarity with basic HVAC terminology and components is strongly preferred.
- Experience with Service Titan, Salesforce, and the MS Office Suite.
Responsibilities
- Dispatch solar and HVAC installers and technicians for maintenance, repair, and diagnostic appointments.
- Manage high-volume inbound calls, emails, and voicemails; provide timely follow-up and coordinate resolution of customer needs.
- Coordinate schedules, confirm customer appointments, and provide accurate job details to field teams.
- Maintain customer satisfaction through clear communication, service coordination, and consistent responsiveness.
- Track service progress and coordinate prompt follow-up on outstanding customer needs.
- Create solar service cases, document customer issues, and verify that customer contact information is current.
- Assist the Service Team with incoming calls, emails, warranty inquiries, and repair scheduling.
- Perform other related duties as assigned.
Benefits
- Company truck
- Fuel card
- Referral program
- Tuition reimbursement
- Health insurance
- 401(k) matching
- Paid time off
- Paid Sick Time
- Vision insurance
- Dental insurance
- Life insurance
- Annual bonus eligibility based on company and individual performance
- Short- and long-term incentives
- Program-specific awards
- Employee wellness program
- Disability insurance
- Retirement savings plan
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
