Customer Care Representative - Barrie

Sonova AG•Barrie, ON

8d•Onsite

About The Position

Connect Hearing Canada, part of the Sonova family of brands, is seeking a Customer Care Representative in Barrie, ON. This role is for individuals passionate about providing exceptional customer service in a fast-paced retail clinic environment. The company is a strong network of hearing care clinics across Canada, dedicated to transforming clients' hearing health. They offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace. Sonova is a leading provider of innovative hearing care solutions, aiming to help people enjoy the delight of hearing and enable a life without limitations through brands like Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova.

Requirements

You possess strong communication and customer service skills
You have experience or would enjoy working on and reconciling accounts receivable
Your aligned with our value of helping others
You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Responsibilities

Providing exceptional customer service in person, over the phone and by email
Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
Managing and maintaining client accounts while building relationships
Working with insurance companies to ensure successful third-party billing operations
Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!