Customer Care Representative

Independence Pet Group • Scottsdale, AZ

10d • Remote

About The Position

Independence Pet Holdings, established in 2021, is a corporate holding company managing a diverse portfolio of pet health brands and services. Pets Best, a subsidiary of IPH, is building a digital-first pet e-commerce platform. Pets Best is seeking a P&C Licensed Customer Care Representative who will report to the Manager, Customer Care. Customer Care Representatives are responsible for providing excellent customer service support to policyholders, third-party referral sources, and veterinary clinics. They will support new and existing policyholders by explaining services, the claims process, and making policy changes as needed.

Requirements

• 2+ years’ experience in a customer service or customer support role.
• Active Property & Casualty (P&C) Producer License
• Bandwidth/ Internet requirements Up to 30Mbps (Download) | 5Mbps (Upload)
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to submit to a background investigation as part of the onboarding process
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994

Responsibilities

• Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Builds rapport with policyholders by using customer service skills to listen, understand and respond to requests and inquiries.
• Works to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements.
• Helps policyholders understand their policy coverage, claims processing and reimbursement process.
• Demonstrates ability to work in a metric environment and meeting performance expectations.
• Maintains understanding of federal and state regulations to include compliance.
• Ability to utilize multiple technical systems effectively and efficiently.
• Perform other duties and/or special projects as assigned.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED