INR Customer Care Representative
Philips•Pleasanton, CA
•$20 - $31•Onsite
About The Position
As an INR (International Normalized Ratio) Customer Care Representative, you'll play a key role in the Remote INR Testing Program by guiding patients through test result reporting, troubleshooting devices, and ensuring seamless communication with physicians, all while helping patients stay on track with their testing and health goals.
Requirements
- 1+ years of experience in customer service; call center experience is preferred.
- Strong proficiency in Microsoft Office applications.
- Strong technical acumen.
- Excellent computer skills.
- Ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.
- High School Diploma or General Education Development (GED).
- Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- Reliable and excellent communicator with a keen attention to detail.
- Collaborative mindset.
- Ability to excel in dynamic, fast-paced environments.
- Consistently demonstrate patience and empathy in every support interaction, ensuring a positive and seamless experience for all.
Responsibilities
- Handle inbound calls from patients to report and accurately document their INR test results in patient accounts.
- Assist patients with ordering necessary testing supplies to ensure timely care.
- Provide troubleshooting support for patient testing meters, resolving issues efficiently.
- Make outbound calls to notify physicians’ offices of any out-of-range test results, ensuring effective communication.
Benefits
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
