Customer Care Representative Marine Corps Wounded Warrior Call Center
About The Position
KSA Integration is seeking a Customer Care Representative (CCR) for the Marine Corps Wounded Warrior Call Center. This role involves being the first point of contact for inbound calls, conducting outreach calls, monitoring social media, and interviewing Marines and/or their family members to assess their support needs. The CCR will provide information and guidance on applicable resources, benefits, and entitlements, acting as a liaison between the Marine and support entities to ensure positive contact and relay pertinent information. A key responsibility is to document the concerns and issues of WII Marines in MCWIITS. The call center operates 24/7/365, with CCRs working in shifts to support these operations. Initial training is for two weeks, followed by scheduled shifts.
Requirements
- Current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation.
- Familiarity with the organization and functions of the United States Marine Corps.
- Proficiency in Microsoft Office 365.
Responsibilities
- Serve as the first contact for inbound calls.
- Answer all incoming calls.
- Conduct outreach calls.
- Monitor social media.
- Conduct interviews with Marines and/or family members.
- Assess individual support needs.
- Provide information and guidance toward applicable resources, benefits, and entitlements.
- Serve as a liaison between the Marine and the entity providing resource support.
- Ensure positive contact is established and pertinent information is relayed.
- Fully capture the essence of the WII Marines’ concerns/issues.
- Properly document information in MCWIITS.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
