Customer Care Representative

Össur • Orlando, FL

3d • $17 - $21 • Onsite

About The Position

Provides customer care support by assisting customers through processing orders, enhancing incoming orders, and coordinating with other departments. Supports the Customer Care and field team in achieving goals within the department. The shift time for this opening is 11:00am-8:00pm Monday through Friday.

Requirements

• High School graduate with 2 years’ experience in customer service.
• Intermediate level proficiency on the usage of Microsoft Office Products.
• Basic knowledge of accounting terms and transactions desirable.
• Basic medical terminology desirable.

Responsibilities

• Processes and enhances orders utilizing telephone, computer, and interpersonal interactions according to internal procedures.
• Verifies warranties as well as, enters complaints, feedback and issues authorizations for returns in computer system, solves invoice queries, produces credit notes when required and follows up on them.
• Provides pricing and availability to the customer by referring to product price list and quoting prices or by faxing the prices to customers.
• Enters customer information into CRM system and are responsible for customer interactions.
• Generates communication with field sales and other departments through CRM system regarding customer behavior and orders.
• Communicate with customers via incoming calls, outgoing calls, email, webchat and others.
• Provides a superior customer experience through excellent written and verbal communication according to our Össur's quality assurance standards.
• Accurately processes orders same day as received from customer.
• Maintains product and technical knowledge by actively participating in ongoing training and development courses.
• Maintains professional relationships with internal and external customers.
• Utilizes Microsoft Office products (Windows, Word, Excel, and Access) and Navision in daily activities.
• All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific
• Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company’s representative at all times
• Contributes to a safe working environment by maintaining own workspace and reporting any potential hazard
• Adhere to Company’s safety rules
• Adhere to Company Values – Honesty – Frugality - Courage
• Perform other duties as requested

Benefits

• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with employer matching contribution
• 9 paid holidays
• 13 vacation days, birthday and two (2) volunteer day
• 8 sick days within your first year of employment
• Paid Parental Bonding

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED