Customer Care Representative

McGrath Rent Corp•Dallas, TX

21h•Onsite

About The Position

As the Customer Care Representative, you will be the primary point of contact for external customers and also serves the internal customers of the business. As calls come in, you will be required to respond quickly, determine the caller’s needs, document the incoming call and any follow up activities and either resolve the issue or forward the call to technical support. This position is for you if you have poise, maturity, excellent communication skills and the ability to handle a large volume of calls in sequence or in a short period of time. In this position you will work closely with almost all other departments in the organization and requires a service mentality to be successful.

Requirements

2+ years in a customer support environment
Able to work 9am-6pm shift
Ability to multitask in a fast-paced environment
Strong attention to detail is a must
Strong computer skills; MS Office, Excel and other programs or platforms
Excellent customer service and problem-solving skills
Strong interpersonal, communication and organizational skills; ability to handle a volume of phone calls and meet goals and deadlines
Proven analytical, decision making and negotiation skills
Advanced verbal and written communication skills

Nice To Haves

Bilingual a plus
Associate Degree or relevant experience

Responsibilities

Responsible for full realm of activities associated with handling and processing customer service calls and emails related to the rental of both electronic and environmental test equipment
Provide final resolution for each service call including repair and returns, exchanges, and equipment un-sells
Assess each situation independently and act accordingly for the fair benefit of both the customer and the company
Evaluate equipment returned from customers and make a recommendation or determination on the status
Work with customers to resolve any discrepancies and provide appropriate documentation and/or return logistics as required
Provide technical expertise to internal support staff and external customers
Continually learn about the business, the customers and the equipment to stay abreast of the changing needs of the customers and the business
Perform other duties as assigned

Benefits

Resources for wellness topics like nutrition, exercise, emotional health, and more
Vacation time
Sick time
10 days + 2 half days company-paid holidays
401(k) Retirement Plan with Company Match
On-site Gym
Company Paid Life Insurance
DailyPay
HSA
FSA
EAP
Pet Insurance