Customer Care Representative (Remote - Hawaii)
About The Position
National Jewish Health is seeking a remote Customer Care Representative to serve as the first point of contact for Health Initiative Programs. This role supports individuals interested in quitting tobacco by collecting participant information, verifying eligibility, and providing program details through inbound calls while delivering a supportive and professional experience. National Jewish Health is the leading respiratory hospital in the nation, recognized for excellence in patient care, research, and education. The organization is committed to improving lives through innovative health programs and a strong focus on community impact. Employees contribute to a mission-driven environment grounded in respect, collaboration, and continuous learning.
Requirements
- High School Diploma or equivalent required.
- A minimum of two (2) years experience in a customer service position required.
- Candidates must reside in Colorado, Hawaii, Texas, Arizona, Florida, Illinois, New York, Wisconsin, or California.
Nice To Haves
- Customer service experience in a health care or call center environment preferred.
- Fluent in English and Spanish preferred.
Responsibilities
- Complete intake questionnaires to verify eligibility and accurately document participant information in compliance with HIPAA and client guidelines.
- Communicate clearly and empathetically to assess participant needs, readiness to change, and support continued engagement in the program.
- Participate in ongoing training and apply feedback to maintain up-to-date knowledge and meet quality standards.
- Meet call center metrics and individual performance expectations.
- Completes an intake questionnaire with participants to verify program eligibility.
- Documents participant data in compliance with HIPAA requirements, departmental standards and specific client guidelines.
- Maintains friendly, confident, open, and effective communication with participants to identify program eligibility and inspire continued participation.
- Assists participants to help determine participant’s goals, readiness to change, and supports the behavior change.
- Engages in a process of continuous training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge and skills.
- Maintains call center metrics and individual performance standards.
Benefits
- Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
- Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
- Dental & Vision Plans: Coverage effective the first of the month after hire.
- Retirement Savings: 403(b) plan with employer contributions after two years.
- Wellness Incentives: Earn up to $200 annually for preventive health activities.
- Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
- Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
- Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
- Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
- Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
