In-Office Customer Care Rep

Lennar•Plymouth, MN

6d•$19 - $34•Onsite

About The Position

The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Requirements

High school diploma or GED; Associate’s degree or equivalent is preferred.
1-3 years of experience in residential customer service or construction field preferred.
Valid driver’s license with a good driving record
Strong communication, organizational and time- management skills
Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job.
Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less.
Finger dexterity is required to operate a computer keyboard and calculator.
Able to drive a vehicle.

Responsibilities

Schedule and oversee repairs, ensuring completion within specified timeframes.
Maintain service request logs and documentation of all work performed.
Evaluate performance of trade partners and materials, reporting back to management.
Participate in department meetings and emergency on-call rotation schedules.