Customer Care Representative - Remote
About The Position
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will allow you to use your own personal device (desktop, laptop or tablet). Devices must have Windows 11, minimum of 4GB RAM, Etherenet LAN connection for Internet. So no need to head into an office, you can work in any quiet & confidential space of your home..what's better? a space AND system you're familiar with, WIN WIN!
Requirements
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Must be able to provide a personal device (desktop, laptop or tablet), with Windows 11, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless and dial-up ISP are not permitted), a minimum of 4GB RAM.
- Minimum subscribed download rate equal or exceeds 15.0 Mbps.
- Minimum subscribed upload rate equal or exceeds 5.0 Mbps.
- ISP must have no packet loss and ping under 50ms.
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
- Clean and quiet workspace.
Nice To Haves
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Responsibilities
- Find innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and/or possible processing payments.
- Track all call related information for auditing and reporting purposes.
- Provide feedback on call issues.
- Upsell if required.
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
