Customer Care Representative - Las Vegas (On-Site)

MTM Transit•Las Vegas, NV

8d•Onsite

About The Position

At MTM Health, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise. As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry. We are looking for individuals who can make a meaningful difference every day, join a team that values your ideas and contributions, and be part of a company that exceeds NCQA standards for customer service. We offer a supportive environment with multilingual services available 24/7, 365 days a year. If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!

Requirements

Must be able to work on-site at our Las Vegas location listed above
1 year of Call Center experience
6 months Customer Service experience
Basic typing/computer experience with excellent navigational skills

Responsibilities

Handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress.
Primarily handle inbound calls from Members, Clients and Facilities.
Expect to handle 60 - 80 calls a day and higher volumes on Mondays.